Is the Internet Still Out There, Somewhere?

Well, 27 days and I'm still waiting for Verizon to get my DSL connection up. Apparently, the phone department and the DSL department are structured as if they were separate companies, the phone branch entered our order data wrong, the order was rejected, they didn't notice that for two weeks, and the DSL branch never found out we were waiting for service.

And why are they structured that way? Because, if Verizon's departments could work together on this stuff, they'd have an unfair advantage over other DSL providers, and it would "hurt consumers." I'm so glad some Naderite out there is "protecting" me!


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