Recognition of tacit knowledge in Lean

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"Handoffs are similar to giving a bicycle to someone who doesn't know how to ride. You can give them a big instruction book on how to ride the bike, but it won't be much help. Far better that you stay and help them experience of feeling of balance that comes with gaining momentum... Before long your colleague knows how to ride the bike, although she can't describe how she does. This kind of knowledge as called tacit knowledge, and it is very difficult to hand off to other people through documentation." -- Mary and Tom Poppendieck, Implementing Lean Software  Development

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