Friday, November 17, 2006
Sympathetic Customer Service Agents
Lately I've dealt with more than my fair share of 1-800 customer service people. There must be some new philosophy sweeping the profession, because they all "sympathize" with my situation. For example (and I'm not making this up), "Oh yes Mr. Murphy, I can totally understand how that would be frustrating if you moved into a new house and your cell phone didn't get any reception. I can see why you'd be calling us."
Posted by Bob Murphy at 3:06 PM