So I was trying to call a business to make sure my bill was correct, and their 800 number had the name of the business as the last four digits. And yet, they didn't provide the actual numbers for people.
Since I just switched to a Blackberry with a non-classic keypad, I had to google to remind myself which letters go with which numbers. If I weren't at a computer, I was going to have to draw a picture of a phone.
Note to companies: It's fine to have easy-to-remember phone numbers, designed with the classic keypad in mind. But your customers shouldn't have to give themselves a headache trying to picture a phone in order to call you.