The Farce of Customer Service

By -
I called my insurance company yesterday because their website didn't sort local providers according to whether they were independent or part of a larger practice. After I told her what I wanted, the lady put me on hold for a minute or so and then came back. She gave me 3 doctors, then added that she couldn't tell if they satisfied the criterion. She mentioned that if I wanted to see other names besides the 3, that I could try their website.

"Oh, well I already tried the website before calling you guys," I explained. "But it didn't list the information I needed."

"Well, all I have access to here is what's on the website," she said. After I said I had no further questions, she asked, "Thank you Mr. Murphy, have I addressed all of your insurance needs today?"

Isn't that absurd? She knew full well that she didn't help me with the one thing I had called about.

What's even more ridiculous is that I said, "Yes."

Comments

  1. Wabulon6:49 PM

    Indeed that's absurd, but are you by any chance a Verizon Wireless customer?

    ReplyDelete

Post a Comment

Popular posts from this blog

Libertarians, My Libertarians!

By -
Cruel to be kind means that I love you . Because, while I think you are mistaken, your hearts are in the right place -- yes, even you, Silas --  unlike some people . This Breitbart fellow (discussed in the link above), by all appearances, deliberately doctored a video of Shirley Sherrod to make her remarks appear virulently racist, when they had, in fact, the opposite import. I heard that at a recent Austrian conference, some folks were talking about "Callahan's conservative turn." While that description is not entirely inaccurate, I must say that a lot of these people who today call themselves conservative give me the heebie-jeebies.
Read more

"Pre-Galilean" Foolishness

By -
 I am currently reading The Master and His Emissary , which appears to be an excellent book. ("Appears" because I don't know the neuroscience literature well enough to say for sure, yet.) But then on page 186 I find: "Asking cognition, however, to give a perspective on the relationship between cognition and affect is like asking astronomer in the pre-Galilean geocentric world, whether, in his opinion, the sun moves round the earth of the earth around the sun. To ask a question alone would be enough to label one as mad." OK, this is garbage. First of all, it should be pre-Copernican, not pre-Galilean. But much worse is that people have seriously been considering heliocentrism for many centuries before Copernicus. Aristarchus had proposed a heliocentric model in the 4th-century BC. It had generally been considered wrong, but not "mad." (And wrong for scientific reasons: Why, for instance, did we not observe stellar parallax?) And when Copernicus propose
Read more